Privacy Policy
Last Updated: 17 October 2026
Winmin Solar (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://winmin.in, enquire about our solar products and services, or make a purchase.
1. Information We Collect
Depending on your interaction with us, we may collect the following information:
- Contact details: Your name, email address, phone number, and billing or delivery address.
- Enquiry details: Information about the solar products or services you are interested in, including installation location and requirements you choose to share.
- Order details: Products purchased, order history, transaction references, and payment status.
- Account details: Information you provide when creating or managing an account, where available.
- Communications: Messages, feedback, and information shared when contacting our team.
- Technical information: Your IP address, browser type, device information, and website activity collected through server logs or cookies.
2. How We Use Your Information
We use the information collected to:
- Respond to enquiries and provide product information or quotations.
- Process purchases, confirm payments, and arrange deliveries.
- Coordinate installation or service requests, where applicable.
- Provide customer support and handle warranty, return, or refund requests.
- Manage your account and communicate order updates.
- Maintain and improve our website and services.
- Protect against fraud, unauthorised access, and misuse.
- Maintain business records and meet applicable legal obligations.
- Send promotional communications where you have opted in or where otherwise permitted by law.
You may opt out of promotional communications by contacting us or using an unsubscribe option where provided. We may still send essential communications relating to your orders or service requests.
3. Payment Information
Where online payments are offered, payments are processed through third-party payment service providers. Payment information submitted directly to these providers is handled according to their privacy policies and security practices.
We may receive transaction details, payment status, and payment references to confirm your purchase and manage refunds. Please do not share your card PIN, UPI PIN, passwords, or one-time passwords with us by email, phone, or enquiry form.
4. Cookies and Website Information
Our website may use cookies and similar technologies to support essential functions, such as remembering preferences, maintaining shopping carts, and managing login sessions.
Where analytics tools are used, they may help us understand how visitors use the website and identify areas for improvement. Where required, we will request consent before using non-essential cookies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
5. Sharing Your Information
We may share relevant personal information with:
- Payment providers to process payments and refunds.
- Delivery partners to fulfil and track orders.
- Installation or service partners where necessary to complete a service you have requested.
- Technology providers that support website hosting, communications, and business operations.
- Professional advisers or authorities where required by law or necessary to protect our legal rights.
We limit information sharing to what is reasonably necessary for the relevant purpose and expect service providers to protect the information appropriately.
We do not sell your personal information.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing support, managing warranties, resolving disputes, and meeting legal or accounting requirements.
When information is no longer required, we take reasonable steps to delete it securely or anonymise it.
7. Data Security
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. If you create an account, you are responsible for keeping your login credentials confidential.
8. Your Choices and Privacy Requests
Subject to applicable law, you may contact us to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a concern about how your information is handled.
We may need to verify your identity before responding to a request. Some information may need to be retained to meet legal obligations or complete unresolved transactions.
Withdrawing consent may affect our ability to provide services that depend on the relevant information.
To submit a privacy request, email solar@winmin.in.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
Please review the privacy policies of those websites before providing personal information.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, information handling practices, or applicable requirements.
Any updates will be published on this page with a revised “Last Updated” date. Where required, we will provide additional notice or request fresh consent.
12. Contact Us
For questions about this Privacy Policy, requests concerning your personal information, or privacy complaints, please contact:
Winmin Solar
Address:
No.66, Basement, Kaveri Complex,
No.96, Nungambakkam High Road,
Nungambakkam, Chennai – 600 034.
Phone: +91 98847 77760 | +91 98840 77758
Email: solar@winmin.in
Website: https://winmin.in