Shipping Policy
Last Updated: 17 October 2026
At Winmin Solar, we aim to deliver your solar products safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://winmin.in or directly with our team.
1. Delivery Locations
Delivery availability depends on your location, the products ordered, and transport access.
Please provide your complete delivery address and PIN code at checkout or when requesting a quotation. If delivery is unavailable to your location, we will inform you before confirming the order.
2. Order Processing
Orders are processed after payment verification and order confirmation, according to the agreed payment terms.
Processing times vary depending on product availability, order quantity, and whether products require special procurement or customisation. We will communicate the estimated dispatch schedule when confirming your order.
If an item becomes unavailable or dispatch is delayed, we will contact you with the revised timeline and available options.
3. Shipping Charges
Shipping charges depend on the delivery location, package weight, dimensions, quantity, and handling requirements.
Applicable delivery charges will be displayed at checkout or included in your quotation before you confirm the purchase.
Special transport, unloading equipment, upper-floor delivery, or restricted-access delivery may involve additional charges. Any such charges will be explained and agreed upon before arrangements are made.
4. Delivery Timelines
Estimated delivery timelines will be provided during order confirmation or dispatch.
Delivery dates are estimates unless we expressly agree to a specific date in writing. Deliveries may be affected by weather, public holidays, transport disruptions, remote locations, or other circumstances beyond our reasonable control.
We will communicate significant delays when we become aware of them. If we cannot fulfil your order, we will notify you and arrange a refund of the amount paid for the undelivered products and associated delivery charges.
5. Shipping Methods and Tracking
We use courier services, logistics partners, or dedicated transport depending on the size and nature of the order.
Where tracking is available, we will share the tracking number or shipment reference through your registered contact details. For deliveries without online tracking, our team will provide available shipment updates.
Orders containing multiple products may arrive in separate shipments. We will inform you if separate deliveries are required.
6. Large and Heavy Products
Solar panels, batteries, inverters, mounting structures, and other large products may require special transport and handling.
Please inform us before dispatch about narrow roads, restricted vehicle access, stairs, upper-floor delivery, or other conditions that may affect delivery.
The delivery point and responsibility for unloading or moving products within your premises will be agreed upon before dispatch. Please do not assume that lifting equipment, upper-floor delivery, or placement at the installation location is included.
7. Receiving Your Order
Please ensure that you or an authorised person is available to receive the shipment at the agreed location.
On delivery, please:
- Check the number of packages against the delivery documents.
- Inspect the packaging for visible damage.
- Record any visible damage or shortage on the delivery receipt where possible.
- Keep photographs of damaged packaging or products to assist with investigation.
Signing a delivery receipt does not remove your rights regarding concealed damage, defects, or other issues covered by applicable law.
8. Damaged, Missing, or Incorrect Products
If your order arrives damaged, incomplete, or different from the confirmed order, please contact us as soon as reasonably possible.
Provide your order or invoice number, a description of the issue, and photographs where available. Keep the packaging until we advise whether it is needed for inspection or collection.
Do not install or use visibly damaged electrical equipment. Our team will assess the issue and coordinate an appropriate remedy, such as replacement, collection, or refund, depending on the circumstances and applicable law.
9. Incorrect Addresses and Missed Deliveries
You are responsible for providing accurate delivery details and an accessible contact number.
If delivery cannot be completed because of an incorrect address, unavailable recipient, or an undisclosed access restriction, we will contact you to arrange the next steps.
Reasonable redelivery or storage charges may apply where these arise from circumstances within your control. Any additional charges will be communicated before redelivery or storage is arranged.
10. Address Changes and Cancellations
Please contact us promptly if you need to change your delivery address or cancel an order.
Changes requested before dispatch are subject to confirmation. Once an order has been dispatched, rerouting or cancellation may not be possible.
Any applicable transport or return charges will be explained before proceeding, subject to the purchase terms and applicable law.
11. Delivery and Installation
Delivery and installation are separate services unless your quotation or order confirmation expressly includes both.
Receipt of a product does not mean installation, commissioning, electrical work, or grid connection is included. Where installation has been purchased, our team will coordinate the schedule separately based on site readiness and the agreed scope of work.
12. Contact Us
For shipping enquiries, delivery updates, or assistance with your order, please contact:
Winmin Solar
Address:
No.66, Basement, Kaveri Complex,
No.96, Nungambakkam High Road,
Nungambakkam, Chennai – 600 034.
Phone: +91 98847 77760 | +91 98840 77758
Email: solar@winmin.in
Website: https://winmin.in