Return & Refund Policy
Last Updated: 17 October 2026
At Winmin Solar, we want you to receive products that match your confirmed order and arrive in good condition. This policy explains how to request a return, replacement, cancellation, or refund for purchases made through https://winmin.in or directly with our team.
1. Return Requests
Please contact us within [insert number of days] days of delivery to request a return.
Returns may be requested if:
- You receive an incorrect product.
- The product arrives damaged.
- Items or accessories included in your confirmed order are missing.
- The product is defective or materially different from its confirmed description.
This reporting period does not limit any rights or remedies available under applicable law or a valid product warranty.
Change-of-mind returns are accepted only where expressly agreed before purchase or approved by our team.
2. Reporting an Issue
To help us assess your request, please provide:
- Your order number or purchase invoice.
- Your name and contact details.
- A description of the issue.
- Photographs of the product, packaging, and damage, where available.
- The product model and serial number, where applicable.
An unboxing video may help with assessment, but it is not a mandatory condition for reporting an issue.
Please do not install or use visibly damaged electrical equipment.
3. Return Conditions
Where reasonably possible, return the product with its original packaging, accessories, manuals, and warranty documents.
Please retain the packaging while your request is being reviewed. Missing packaging will not automatically prevent a remedy for a defective, damaged, or incorrect product.
For approved change-of-mind returns, products must be unused, uninstalled, complete, and in a condition suitable for resale.
Damage caused by misuse, unauthorised modifications, improper handling, or installation contrary to manufacturer instructions may affect return eligibility or warranty coverage, subject to applicable law.
4. Products with Return Restrictions
Change-of-mind returns may not be available for:
- Customised or made-to-order products.
- Products specially procured to your specifications.
- Products that have been installed, commissioned, or used.
- Items supplied under order-specific restrictions disclosed before purchase.
These restrictions do not remove your rights where products are defective, damaged on arrival, incorrect, or otherwise eligible for a remedy under applicable law.
5. Return Approval and Collection
Please contact us before sending a product back. We will provide return instructions and confirm the appropriate return address or collection arrangements.
Do not send products to our office address unless our team has confirmed that it is the correct return location.
Solar panels, batteries, and other large or regulated products may require specialist handling. Please follow the transport and packaging instructions provided by our team.
6. Return Shipping Costs
Where a return is required because we supplied an incorrect product or the product arrived damaged or defective, we will arrange collection or cover reasonable approved return shipping costs.
For approved change-of-mind returns, return shipping and any agreed collection charges may be payable by the customer. Any applicable charges will be explained before you proceed.
Please obtain our approval before independently arranging paid return transport.
7. Inspection and Resolution
Returned products may be inspected to confirm the reported issue and determine an appropriate resolution.
Depending on the circumstances, available remedies may include supplying missing items, repair, replacement, or refund, subject to applicable law and relevant warranty terms.
We will communicate the outcome and explain any proposed charges before proceeding with chargeable work.
8. Refunds
Once a refund is approved, we will initiate it within [insert number of business days] business days.
Refunds will normally be issued to the original payment method. Where this is not possible, we will agree on an alternative method with you.
Your bank or payment provider may take additional time to credit the amount. We will share a refund reference where available.
For a full order returned because of our error or a confirmed defect, the refund will include applicable standard delivery charges paid for that order. For partial returns, delivery charge refunds will depend on the affected items and circumstances.
Any deductions for an approved change-of-mind return will be disclosed and agreed upon before the return proceeds.
9. Order Cancellations
Please contact us promptly if you wish to cancel an order.
Cancellation availability depends on whether the order has been processed, specially procured, customised, or dispatched.
Any cancellation charges must have been disclosed before purchase and must comply with applicable law. We will explain any applicable charges when reviewing your request.
If we cannot fulfil your order, we will inform you and refund the amount paid for the unavailable products and associated undelivered services.
10. Installation and Service Charges
Refunds for installation and related services depend on the agreed scope and work already completed.
Charges for properly completed services may remain payable where disclosed and agreed in advance. If a service is defective or has not been performed as agreed, please contact us so we can assess the issue and provide an appropriate remedy.
Cancelling a product order does not automatically cancel separately arranged installation services. Please ask our team to confirm the status of both.
11. Warranty Claims
Faults identified after the return period may be covered by the applicable manufacturer or installation warranty.
Warranty coverage, duration, and procedures vary by product and will be stated in the relevant documentation. Please retain your invoice and warranty details.
Contact us for assistance with a warranty claim. Manufacturer warranty procedures do not replace any obligations Winmin Solar has under applicable law.
12. Your Statutory Rights
Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Where a provision of this policy conflicts with a mandatory legal requirement, that requirement will apply.
13. Contact Us
For return requests, cancellations, replacements, or refund enquiries, please contact:
Winmin Solar
Address:
No.66, Basement, Kaveri Complex,
No.96, Nungambakkam High Road,
Nungambakkam, Chennai – 600 034.
Phone: +91 98847 77760 | +91 98840 77758
Email: solar@winmin.in
Website: https://winmin.in