The order may be cancelled before shipment due to any of the following reasons:
- – The specific product/model is out of Stock.
- – The order could not be shipped within the specified timeline.
- – On customers request.
- – The shipping address is not serviceable.
- – Any other reason beyond the control of merchants or Winmin.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- – Established defect in the product which the seller is not able to either replace or repair.
- – Correct product could not be delivered.
- – Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- – Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- – Ensure that the product is in seller warranty.
- – Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- – Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- – The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- – Any charges levied as tax is not eligible for refund.